Return & Refund Policy
Effective Date: May 14, 2026
Last Updated: May 14, 2026
At Ritual Specialty Coffee, your satisfaction is our priority. Because we sell perishable food products, we are unable to accept physical returns of coffee once delivered. However, we stand behind the quality of every bag we ship and will make it right if something goes wrong.
Satisfaction Guarantee
If you are not satisfied with your order for any of the following reasons, please contact us within 30 days of delivery and we will issue a full refund or send a replacement at no additional cost:
- The product arrived damaged or defective.
- You received the wrong item.
- The product quality does not meet our specialty coffee standards.
How to Request a Refund
To request a refund or replacement, please email us at hi@ritualspecialtycoffee.com with the following information:
- Your order number.
- A brief description of the issue.
- Photos of the product or packaging (if applicable).
We will review your request and respond within 2 business days.
Refund Processing
Approved refunds will be credited to your original payment method within 5–10 business days, depending on your bank or credit card provider. You will receive an email confirmation once your refund has been processed.
Non-Returnable Items
Due to food safety regulations, we cannot accept physical returns of coffee products. Please do not ship products back to us unless specifically instructed to do so.
Cancellations
If you need to cancel an order, please contact us as soon as possible at hi@ritualspecialtycoffee.com. Orders that have not yet been shipped can be cancelled for a full refund. Once an order has shipped, it is subject to the refund policy outlined above.
Shipping Issues
If your order is lost, stolen, or significantly delayed during transit, please contact us. We will work with our shipping carrier to resolve the issue and, if necessary, send a replacement or issue a refund.
Contact Us
If you have any questions about our Return & Refund Policy, please reach out to us:
Email: hi@ritualspecialtycoffee.com
Website: ritualspecialtycoffee.com/contact-us
